Complete Terms and Conditions of jitace

1.1 Age Requirement

To use jitace services, a user must be at least 21 years of age. jitace may request proof of age for identity verification at any time, including at the time of registration. Providing false information about age will result in immediate account termination.

1.2 Geographic Applicability

jitace provides services targeting users in Bangladesh. Users must ensure that online gaming is permitted under the laws of their place of residence. All responsibility for violation of local laws rests solely with the user.

1.3 Single Person Requirement

Each individual may create only one account. The same person or members of the same household may not operate multiple accounts. Registration as a corporate entity or business is not permitted.

2.1 Registration Process

To create an account on jitace, accurate and complete information must be provided. The information required at registration includes:

• Full name (as per national identity card)
• Date of birth
• Active mobile number
• A valid email address
• Preferred payment method details

Providing false or incomplete information may cause issues with account verification or processing withdrawals.

2.2 Account Security

You are fully responsible for the security of your account. Use a strong password and never share your login details with any third party. If you notice any unauthorized access or suspicious activity on your account, contact our support team immediately.

2.3 Identity Verification (KYC)

jitace reserves the right to carry out identity verification (Know Your Customer) at any time. Documents that may be required for verification include:

• Photo of national identity card or passport
• A recent utility bill or proof of address
• Proof of payment method verification

If verification is not completed within the specified time, withdrawals may be put on hold.

3.1 Accepted Payment Methods

jitace supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Banking
• Bank Transfer — Direct Bank Transaction

3.2 Deposit Terms

Deposited funds will only be returned via the same method used to make the deposit. Third-party deposits are not accepted — meaning you may only deposit from your own account. Suspicious transactions may be temporarily placed on hold.

3.3 Withdrawal Process

Before submitting a withdrawal request, ensure that all KYC verification on your account is complete. Withdrawals may be restricted until any active bonus wagering requirements have been met. Under normal circumstances, withdrawals are processed within 15 minutes to 2 hours.

4.1 Welcome Bonus

jitace offers new members a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Deposit ৳10,000 and the bonus is capped at ৳8,000, giving a total balance of ৳18,000.

This bonus is available only once and applies to the first deposit of a new account.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager an amount equal to 10 times the bonus before you can withdraw from the bonus. The deadline to complete the wagering requirement is 30 days from the date the bonus is activated.

4.3 Bonus Restrictions

The following conditions regarding bonuses must be followed:

• Only one bonus may be claimed per household or per device.
• Bonus balance cannot be withdrawn directly.
• If evidence of bonus abuse is found, the account will be terminated.
• jitace reserves the right to modify or cancel bonus offers at any time.
• Separate terms may apply to VIP bonuses and promotional offers.

4.4 VIP Program

The jitace VIP program has 5 tiers. Each tier comes with a weekly cashback benefit:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.4% weekly cashback
• Gold — Up to 0.6% weekly cashback
• Platinum — Up to 0.8% weekly cashback
• Diamond — Up to 1.0% weekly cashback

VIP tiers are earned through regular gaming activity. Advancement to higher tiers depends on consistent deposit and play history.

5.1 Fair Play Policy

jitace is committed to ensuring fair play across all games. All games on our platform are operated using certified Random Number Generator (RNG) technology. Game outcomes are never predetermined.

5.2 Technical Issues

If a game is left incomplete due to loss of internet connection or a technical error, the outcome of that game will be determined based on data stored on the server. jitace does not accept liability for player losses resulting from technical errors.

5.3 Betting Limits

Each game has set minimum and maximum betting limits, which will be displayed in the game interface. Betting limits may vary depending on the deposit amount and bonus balance. jitace reserves the right to modify betting limits as needed.

6.1 List of Prohibited Activities

• Creating or operating multiple accounts.
• Bonus abuse, bonus hunting, or attempting to circumvent bonus wagering requirements.
• Money laundering or conducting suspicious financial transactions.
• Using software or bots in any game.
• Attempting to hack the platform's systems.
• Using a third-party account or playing on behalf of someone else.
• Using fraudulent payment methods.
• Behaving in a disrespectful manner toward other players or staff.
• Initiating chargebacks or payment disputes.

7.1 Data Protection

jitace uses advanced SSL encryption technology to protect your personal information. We do not sell your personal data to third parties. To read our full privacy policy, visit the Privacy Policy page.

7.2 Cookie Policy

The jitace website uses cookies to improve your experience. We use cookies to store login sessions, preference settings, and analytics data. By continuing to use the website, you agree to the use of cookies.

8.1 Service Availability

jitace strives to provide uninterrupted service, however temporary disruptions may occur due to maintenance, technical issues, or unavoidable circumstances. jitace does not accept liability for compensation for such disruptions.

8.2 Player Responsibility

Both winning and losing are possible in online gaming. Players place bets of their own conscious choice and bear full responsibility for the financial consequences. jitace never guarantees specific winnings. To learn about responsible gaming, visit our Responsible Gaming page.

8.3 Third-Party Content

Various game providers operate games on the jitace platform, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. jitace does not have direct control over the outcomes of games from these providers.

9.1 Termination by jitace

jitace reserves the right to suspend or permanently terminate any account in the following circumstances:

• Violation of these Terms.
• Providing false information.
• Evidence of fraudulent or deceptive activity.
• If KYC verification is not completed.
• In the case of prolonged inactivity.

9.2 Account Closure by User

You can close your account at any time by contacting our support team. Please ensure any pending withdrawals are completed before submitting an account closure request. Bonuses will be forfeited once the account is closed.

9.3 Self-Exclusion

As part of responsible gaming, you may apply for self-exclusion for a specified period. During this time, access to your account will be completely restricted. For more information, please visit the Responsible Gaming page.

10.1 Right to Amend

jitace reserves the right to change, modify, or update these terms and conditions at any time. Users will be notified of significant changes via their registered email or through the site.

10.2 Continued Use After Changes

Continued use of the platform after any changes to the terms and conditions will be considered acceptance of the new terms. If you do not agree to the new terms, you should immediately close your account and stop using the platform.

11.1 Submitting a Complaint

If you have a complaint about any matter, please contact our customer service team first. When submitting a complaint, provide the following information:

• Your registered user ID.
• Date and time of the incident (BST, UTC+6).
• Details of the game or transaction involved.
• A full description of the complaint.

11.2 Resolution Timeframe

jitace aims to resolve received complaints promptly. Resolution time may vary depending on the complexity of the matter. Our decision will be considered final.

11.3 Applicable Law

These terms and conditions will be governed by applicable law and jurisdiction. In the event of any dispute, an amicable resolution through friendly discussion will be sought first.