Your data security is our priority
Your personal information on jitace is fully protected — we safeguard your trust through SSL encryption and a strict privacy policy.
Privacy Policy: Introduction
jitace is a trusted online gaming platform in Bangladesh. The protection of your privacy and personal information is of the highest importance to us. This Privacy Policy ("Policy") describes how jitace ("we", "our", "platform") collects, uses, stores, and protects your personal information. By using jitace's services, you are considered to have accepted the terms of this Policy. We encourage you to read this Policy carefully.
1. What data we collect
We may collect the following types of information during registration and use of the jitace platform. The purpose of data collection is always to provide legitimate services and ensure the security of your account.
Information you provide directly
When you create an account on jitace or use our services, the information you voluntarily provide includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Bank account details (where applicable)
- Contact information provided in support chat
Automatically collected information
Some technical information is collected automatically when you visit the jitace platform, such as:
- IP address and device identifier
- Browser type and operating system
- Date and time of platform access
- Gaming activity and transaction history
- Cookie and session data (details in section 5)
- Referral source and navigation data
2. How we use your data
jitace uses collected data only for legitimate and specified purposes. Your data is never sold commercially to third parties.
Primary purposes of use
Responsible gaming support
jitace takes responsible gaming very seriously. Using data about your gaming activity, we can identify potentially problematic behavior and reach out with support if needed. This is done for your wellbeing and is provided entirely as optional support. To learn more about responsible gaming, visit our Responsible Gaming page.
4. Data security measures
jitace applies industry-standard technical and administrative measures to protect your personal data. Our security framework is continuously updated.
Response to a data breach
If there is reason to believe that the security of your personal data has been compromised, jitace will take the necessary steps promptly. We will notify affected users in a timely manner by email and take necessary measures to minimize harm. Please note, however, that transmitting data over the internet is never 100% risk-free — so you also bear partial responsibility for keeping your account password secure.
6. Data retention
jitace retains your data only for as long as necessary. Retention periods depend on the type of data and legal requirements.
7. Your rights
As a jitace user, you have a number of rights regarding your personal data. Contact us to exercise these rights.
Right to access your data
You have the right to know what data we hold about you and to receive a copy. This request will be fulfilled within a set timeframe after verification.
Right to correct your data
If any information in your profile is incorrect or incomplete, you may request a correction. We will make the necessary corrections as soon as possible.
Right to delete your data
In certain circumstances, you may request the deletion of your personal data. However, we may be required to retain some data due to legal obligations.
Right to restrict processing
In certain circumstances, you may request that processing of your data be suspended or restricted. This request will be reviewed and acted upon.
How to exercise your rights
To exercise any of the rights mentioned above, contact us by email or send a message via 24/7 live chat. After verifying your identity, we will generally respond to your request within 30 days. For complex or multiple requests, this timeframe may be extended, but we will inform you in that case.
8. Protection of minors
jitace strictly provides services only to those who are 21 years of age or older. We do not knowingly collect any personal information from minors. Completing the age verification process at the time of registration is mandatory.
If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be securely deleted. If a parent or guardian believes their child is using jitace, please contact us promptly.
For more details about responsible gaming and the protection of minors, visit our Responsible Gaming page.
9. Third-party services
Some third-party technologies are used on the jitace platform for game providers and payment services.
Game Providers
Technologies from game developers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others have been integrated into our platform. While playing games, these providers may collect technical data related to gameplay, which is subject to their own privacy policies.
Payment Gateway
Payment providers such as bKash, Nagad, Rocket and Upay operate their own systems to process transactions. When making transactions through these services, the respective provider's privacy policy will also apply.
Limitation of Liability
Third-party services operate according to their own privacy policies. jitace is not directly responsible for the data collection or use practices of these third parties. Therefore, it is advisable to read the privacy policy of any third-party service before using it through the jitace platform.
10. Changes to the Privacy Policy
jitace may update this privacy policy from time to time. This policy may be revised due to changes in the nature of the service, new legal obligations, or improvements to security measures.
For significant changes, we will send a notification to your registered email or clearly announce it on the platform. Continued use of the platform after changes indicates that you have accepted the new policy.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. You are advised to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us using the details below.
Privacy Contact
We are ready to help with any privacy-related matter. Our privacy team receives and processes your requests in Bengali.
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Email
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Live Chat24/7 live chat support available in Bengali
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Response TimeUsually within 30 business days (BST UTC+6)
Related Policies
Read our other policies and informational pages.