🛡️   Safe and Secure Gaming

A commitment to responsible play
with jitace

jitace believes gaming is entertainment — not a burden. Our protection tools help you enjoy yourself while staying within your limits.

What is responsible gaming and why does it matter?

Online gaming is an exciting form of entertainment that is completely safe when enjoyed the right way. But some players may unknowingly end up spending too much time or money. Responsible gaming at jitace is part of our core principles — we want every player to stay healthy and happy.

We are not just a gaming platform; we are your trusted partner. That is why we have built multiple protection features to help you keep your gaming habits in check. From deposit limits to full self-exclusion — everything you need is within your reach.

  Remember: Gaming is for entertainment only. Do not place bigger bets in an attempt to recover lost money. Every session should be enjoyable, not stressful.

  Our core commitments

  • For players aged 21 and above only
  • Deposit limit setting feature
  • Time-out feature
  • Self-exclusion option
  • 24/7 support in Bengali
  • Data secured with SSL encryption
  • Fair play and a transparent environment

Our protection tools

jitace gives you powerful and easy-to-use tools to keep your gaming habits under control.

Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, you must wait at least 7 days to change it, which protects you from impulsive decisions.

Personal Control

Time-Out Feature

Take a temporary break from 24 hours up to 30 days. While a time-out is active, you will not be able to log in, ensuring a healthy break.

Temporary Break

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose a self-exclusion period of 6 months to 5 years. During this time, your account will be completely closed.

Long-Term Protection

Budget Planning Tool

Set a clear budget for yourself before each session. Only play with an amount you can afford to lose, and end the session once your budget is used up.

Smart Planning

24/7 Support Team

If you have any concerns about gaming, talk to our Bengali-speaking support team via live chat. We are here for you day or night, seven days a week.

Round-the-Clock Support

Minor Protection

jitace strictly enforces the 21+ age limit. Age is verified at registration. Use parental control software to prevent underage members of your household from gaining access.

Age Protection

21+ Age Limit — Strict Policy

Gaming at jitace is strictly for players aged 21 and above. This is not a suggestion; it is our strict policy. Every user's age is verified at registration, and providing false information will result in permanent account closure.

If you find out that a minor is using or attempting to use your account, notify our support team immediately via live chat.

21+ For players aged 21 and above only

Keep your family safe

If there are children or teenagers in your home, take the following steps:

  • Use a password lock on your computer or smartphone
  • Block gaming sites on your browser
  • Avoid gaming in front of your children
  • Have an open conversation with family members about responsible gaming
  • Keep your account password and login details private

Warning signs of problem gaming

If you or someone close to you shows these signs, seek help right away.

  Personal signs

  • Constantly placing bigger bets to try to recover lost money
  • Repeatedly trying to stop gaming but failing each time
  • Lying to family or friends about gaming
  • Prioritizing gaming over eating, sleeping, or work
  • Feeling restless or irritable when unable to play

  Financial signs

  • Borrowing money or dipping into savings for gaming
  • Spending money meant for bills or essential expenses on gaming
  • Facing financial difficulty at the end of the month due to gaming
  • Consistently spending beyond your gaming budget
  • Hiding gaming expenses from family

Activate protection tools — step by step

1

Log in to your account

Go to the jitace login page and enter your username and password to access your account.

2

Go to Account Settings

From the profile menu, find the "Responsible Gaming" section.

3

Choose the tool you need

Select deposit limit, time-out, or self-exclusion — whichever you need — and set your preferred value.

4

Confirm and save

Confirm your changes. The deposit limit will take effect immediately, and any request to increase it will require a 7-day waiting period.

5

Contact support if you need help

If you have trouble changing the settings yourself, reach us via our 24/7 live chat or email us at [email protected].

  Useful tips

  • Set your time and money limits before you start gaming
  • Never play while drinking or when you are tired
  • Do not think of gaming as a source of income
  • Take regular breaks — at least 10 minutes every hour
  • Never play with someone else's money

Details of our responsible gaming policy

  Deposit and Loss Limits

The minimum deposit at jitace is ৳500 and the minimum withdrawal is ৳500. You can set a deposit limit even lower than this if you wish. Daily, weekly, or monthly limits take effect immediately once set. A request to increase a limit does not take effect for 7 working days — this is intentional, so you can make a considered decision.

  Time-Out and Breaks

Sometimes a short break is all it takes to resolve a problem. Use jitace's time-out feature to take a complete break from gaming for anywhere from 24 hours to 30 days. During this time you will not be able to log in and will not receive any marketing communications. The break cannot be cancelled before the period ends.

  Self-Exclusion Process

If you feel that gaming is harming you, self-exclusion is the strongest protection available. Activate it for any period from 6 months to 5 years. During this time your account will be completely inactive, and any attempt to open a new account will also be blocked. Submit your self-exclusion request via live chat or email.

  Reality Check Reminder

During long sessions it is easy to lose track of how long you have been playing and how much you have spent. The reality check feature reminds you at set intervals how long you have been playing and how much money you have used. Set a reminder every hour or every 30 minutes.

Responsible Gaming FAQ

There are some common signs that indicate a problem: constantly placing bigger bets to try to recover lost money, wanting to stop gaming but being unable to, prioritizing gaming over family or work, lying or hiding things about gaming, and continuing to play even when facing financial difficulty. If any of these apply to your life, please talk to our support team.

Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentionally designed so you cannot change your decision on impulse. After the period ends, you will need to consciously request reactivation of your account and complete a specified waiting period.

Start by talking to them openly and with empathy — express concern without placing blame. Encourage them to reach out to our live chat support. If needed, our support team can help activate self-exclusion on their account. You may also want to consider professional mental health support.

Yes, absolutely. The deposit limit only applies to new deposits. You can withdraw the balance in your account at any time. The minimum withdrawal amount is ৳500 and funds typically reach your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours.

jitace verifies the age of every user at registration. Anyone under 21 cannot open an account. Additional identity verification is requested in suspicious cases. If there is evidence that an account is being used by a minor, it is immediately closed and any necessary funds are refunded.

For gaming-related problems, consulting a professional mental health specialist is the most effective step. Cognitive Behavioral Therapy (CBT) and counselling services are available in Bangladesh. As a first step, talk to the jitace support team via live chat — we can point you in the right direction.

Enjoy gaming safely

At jitace, we believe entertainment should always be enjoyable. Play our games, read the FAQ, or speak directly with support.

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21+   For players aged 21 and above only. Play responsibly.

Need help? We are here

Our support team is always by your side for any gaming concerns or problems. Talk to us in Bengali via live chat or write to us by email — we will help you without judgment and with empathy.

  Live Chat Support

24/7 support available in Bengali. Start a live chat at any time and get immediate assistance.

  Email Support

Email us with detailed information about your issue:
[email protected]